In order for the BBB to appropriately process your response, you MUST answer the question above. The fifth and sixth file are screenshots of 4 out of the 11 tickets fees that was sent to her via cash app (I dont have the other family members screenshots) The fourth file is a screenshot of a conversation with the group leader when she sent the 11 tickets to me for family members that paid for their tickets directly to her and she transferred the tickets to me to transfer to them. The third file was the BBB dispute that I filed against the Titans which was ignored. ![]() The first file was the provisional credit that the bank gave me when the dispute was filed and the second file was the reversal when the Titans rejected it. I received the tickets from the group that was paid directly to the group leader by other family member however the additional tickets that I paid for directly from my credit card was never sent to me via email nor transferred to me from the group leader. I didnt receive the tickets that are in question here. ![]() I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: Since the Titans are under the umbrella of the *** and the *** benefits from the ticket sales- I just want my money back! It is shameful that I still never received a call from such a reputable company regarding this matter. I just want my money back for the tickets I never received. I filed a complaint with the BBB on the Titans which they ignored (never responded). ![]() I filed a dispute with my bank 12/27/22 that the Titans denied because I did give them my credit card. The night before the game our group leader said that she never received my additional tickets so she assumed the lady sent them directly to me, therefore none of the children I promised that they could go to the game with me came after getting their hopes up (for most this wouldve been their 1st experience) I called the ************* several times and left several messages to no avail. I was apart of a group but instead of using cash app to give the group leader the money I used my credit card to purchase my tickets directly from the office.
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